We were looking for an intuitive program that would provide support in customer relationship management that would allow us to increase the effectiveness of our sales activities. Thanks to Baseline™, we have the ability to create a strategic repository of information for us and the ability to efficiently manage it.
An important element of the implementation was the support of the sales process and coordination of the work of the sales team in the company through the integration of CRM Baseline™ with our own virtual VoIP exchange – Datera Call-eX Cloud. The integration improved the ergonomics of traders’ work.
The implementation of the Electronic document flow allowed to increase control over the circulation and archiving of documents within the company. It is particularly important for administration employees and those responsible for customer service in the field of, among others: processing commercial contracts, various types of correspondence or considering complaints.
Baseline™ CRM brought order to our basic sales processes. It helps our salesforce to perform their everyday job duties faster and more efficiently.
We have been looking for an IT company to help us improve our processes concerning the archiving of our manufacture documentation. Baseline made the grade and professionally implemented the system in our company.
Baseline™ automated the client quotation process and the manufacture orders processing. End users get our products in shorter time.
Cooperation with Baseline engineers is always smooth and professional. Together, we develop and improve workflow solutions, using Brother equipment.
Baseline™ has automated and speeded up our offer preparation process and our sales department has received more professional and more innovative operating tool.
We have structured document flow between restaurants and the head office. Implementation of Baseline™ workflow created huge potential and facilitated the flow of information among group companies.
Baseline™ has proved successful in our HR Department with regard to managing electronic files for our employees and ordering hard copies of original documents.
Baseline™ has proved successful as a system supporting and enhancing the facility and customer handling processes.
Tailoring Baseline™ to our individual needs not only has improved the company’s internal operations, but also made it easier with respect to customer handling processes.
The most flexible solution imaginable. With Baseline™, we have managed to integrate all our business processes and reduce our costs. A system worth recommending.