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Hotel Bania **** Thermal & Ski
Trade: Hotels & Spa
Modules: CRM

Hotel Bania

CHALLENGE

Hotel Bania **** Thermal & Ski complex is located at the foot of the Poland’s largest ski area, offering modern conference facilities, Spa, restaurants, bars and other attractions located near the hotel. Due to the intensive development of the offer in the direction of handle group events, the company decided to implement a flexible tool supporting the process of booking events. The main need for that ago was was the automation of repetitive tasks and centralize information about offers and customers in one place.

SOLUTION

Baseline has carried out business requirements analysis Baseline Hotel Bania **** Thermal & Ski, which has developed and presented the concept of the target solution. In many places, mapped existing tools, printouts and listings and graphs. Above all, integrated in CRM email mailboxes support customer service group. Customized forms and prints deals, which from that time are directly calculated and prepared in the Baseline ™. Support for sales process was also the generation of electronic orders to production and service and settlement of each event.

Due to the tight schedule, the entire implementation work was realized in less than 3 weeks.

RESULTS

Automate and thus reduce the time of the offer and the settlement group events. Aggregate all information about clients and offer in a central location. Better control of sales activities for group events.

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